You can use our tracking page in order to check the progress of your delivery.

It can take between 1-4 business days for us to prepare a package. Once your order is shipped, you will be sent an email containing the tracking information.

If there has been no update on the tracking information for more than 5 business days, please let us know so that we can open an investigation. The investigation to locate a package may take several weeks. If for any reason it is determined the parcel is lost in transit you will be issued a full refund.

To make a return by post, click here to go to the Returns Center. Please register your return as follows:

• Please provide the order number and input the email address from which the order was placed.
  Please select the items you wish to return.
• You can print out the return label and attach it to the outside of the return package. Alternatively, you can also return goods using a QR code. Please show the QR code at the DHL station.
• Please note that you must bring the items you wish to return to the nearest drop-off point within 30 days of receiving your order before the return period expires.

If you have already paid for the items, you will be refunded once they are received at our warehouse. Please note that it may take up to 10 working days for the amount to appear in your account. We always transfer the refund to the account from which the payment was made.

You will receive your refund once the item has been received at our warehouse and inspected by our staff. We will confirm this to you by email and refund you the amount of the purchase. Please note that due to different processing times between payment providers, it can take up to 10 business days for refunds to appear in your account. The refund will be made to the same payment method you used for the purchase.

TBD

Due to our fast processing we are unfortunately unable to change or cancel your order. You can place a new order and/or return your previous order by placing an online return via the Returns Portal. Once your return is received by our distribution center we will process your refund.

A Triumph account offers you a smoother shopping experience, making your purchase faster and easier. Creating an account will offer you the possibility to enjoy the following benefits:

• Creating and saving a wishlist of products. Also sharing it with friends
• Saving your most frequently used adresses
• Viewing your order history
• Tracking your order

You can create an account by clicking here.

If you receive a message that says your email address/password isn't recognized, follow the steps below:

• Make sure you are using the same email address and password you registered with.
• Check that you don’t have your caps lock on or that are using the correct special characters, if any.
• If you can’t remember your password click on the ‘forgotten password’ link on the sign in page. You’ll be prompted to enter your email address and we’ll send you an email with a link that will allow you to create a new password for your account.

If you still can’t sign in, please contact us.

A Triumph account offers you a smoother shopping experience, making your purchase faster and easier. Creating an account will offer you the possibility to enjoy the following benefits:

• Creating and saving a wishlist of products.
• Saving your most frequently used adresses.
• Viewing your order history.

You can create an account by clicking here.

Creating an account is not an essential step for creating an order, you can place your order as a guest. However, having an account will save you time when purchasing from the website, since your adress and other details are safely stored for future purchases.

If you forgot your password, go to the "My Account" section available in the main menu and click on it. A page will display. There, click on "Forgot your password?". Please enter the email address associated to your account and follow the instructions in the email you will receive.

In order to delete yout account, please contact our Customer Services. Click here to open our contact form.

Due to our fast processing we are unfortunately unable to change or cancel your order. You can place a new order and/or return your previous order by placing an online return via the Returns Portal. Once your return is received by our distribution center we will process your refund.

There are various reasons why an order may have been canceled such as:

• Stock rupture
• Payment decline
• Incorrect address

If your order was canceled, you will receive an email informing about it.

Please accept our apologies, we strive to take all the measures for this not to happen. Please send us photos of the faulty item and, in case it is damaged, of the inner and outer packaging, together with a brief description of the issue. Click here to open our contact form.

By checking the selector on the top of the page you can view the different countries where we ship to.

In order to redeem you promotion code or voucher, please follow the steps:
- Add to the shopping cart the applicable for discount products
- Enter the promotion code in the available section of the checkout
- Confirm
Please note that you can only use one code per purchase and that some codes are valid for a limited time only.

If you forgot to redeem your promotion code, you can contact our customer service here and provide us with your order number and name of the discount code.

If your promotion code is not working, please check whether it has already been used or has expired. Also make sure that the products you want to order are not excluded from the voucher promotion and that you are entering the code exactly how it appears in our banners.

If your order has not been shipped yet, we should be able to update your address as long as the delivery country/location remains the same.

We cannot change the delivery country/location.

If the order has been shipped, we may be able to update the address depending on the status of the delivery and only if it is delivered via land carrier and not airmail.

Please contact our Customer Service rapidly.

Unfortunately, we are unable to change orders once they have been processed in our system. If you wish to purchase an additional item, please place a new order. If you no longer desire one of the items you order, you can place a return via the Returns Portal.

Unfortunately, we are unable to make any changes to the billing details after an order has been placed.

You can contact our customer service by clicking here to open our contact form.

We accept all major debit and credit cards such as Visa, MasterCard, American Express and other payments methods such as PayPal.

During the checkout process, the supported payment methods are displayed on screen.

If you place your order with a credit card, you will be charged once the order leaves our warehouse. Once you place the order we just authorize the amount: we capture it once it is shipped.

There is no hidden or extra fee charged from your card.

Yes, your delivery adress can be different from your billing adress, as long as both adresses are in the same country.

Depending on the country where you place your order from, Klarna payments can be offered to you. Please check the availability of the payment method on the checkout page.

Our system only allows one payment to be taken per order, so you are unlikely to have been charged twice for the same order. However, it’s possible that we have received a duplicate order.

Please send us your order number so we can investigate this further.

Please use the selector on our page to choose your delivery country/location.

Shipping costs are calculated automatically at checkout and depend on:

• The destination country/location
• The size and weight of the package
• The shipping method selected

Delivery times depend on:

• The destination country/location
• The selected shipping method

An estimated delivery time and cost will be displayed during the checkout.

There is no guaranteed delivery date for orders sent via postal services.

Delivery dates quoted at checkout are an estimation only.

We aim to meet the delivery times quoted but during busy periods, deliveries may take a little longer.

Occasionally circumstances beyond our control, such as extreme weather conditions or customs inspections, can result in delivery delays.

You can track your order here.

You can use our tracking page in order to check the progress of your delivery.

It can take between 1-4 business days for us to prepare a package. Once your order is shipped, you will be sent an email containing the tracking information.

If there has been no update on the tracking information for more than 5 business days, please let us know so that we can open an investigation. The investigation to locate a package may take several weeks. If for any reason it is determined the parcel is lost in transit you will be issued a full refund.

Land courier Deliveries:

Standard land couriers can take up to 48 hours to generate information to their tracking website and updates are not continuous.

If there has been no update on the tracking information for more than 5 business days, please let us know so that we can open an investigation with the shipper.

Airmail Deliveries:

Packages shipped via tracked mail do not provide continuously updated tracking information – the information may only be updated as the package ships and once it arrives in your country/location.

When the package arrives in your country/location, it will be passed on to an internal postal service. There is no guaranteed delivery date for orders sent via postal services. Delivery dates quoted at checkout are an estimation.

If your order has not arrived by the expected date, we kindly request that you wait for another 10-14 business days, to allow for any customs inspections or possible postal delays in your area.

Should the order still not arrive by this time, please contact us so that we can open an investigation with our shipping partner. The investigation to locate an airmail package may take up to two weeks.

If for any reason it is determined the parcel is lost in transit you will be issued a full refund.

Land courier Deliveries:

If you are not in when your parcel arrives, the courier will usually try again, or will leave a card with details on how to pick up your order or rearrange delivery.

Airmail

Airmail packages are delivered by your local post office service and do not require a signature for delivery, so would normally be put through your door or left in the mailbox.

If the package is too large, your local postal delivery service should leave a card with details on how to pick up your order or rearrange delivery.

Airmail

Airmail packages are delivered by your local post office service and do not require a signature upon receipt, so these can be delivered to a PO Box.

Land courier deliveries

A signature is required for a courier delivery, so we are unable to deliver express or standard courier packages to a PO Box.

If the tracking indicates that this has been delivered, we kindly request that you check with a member of your household or a neighbor, as perhaps one of them collected or signed for the package.

If there is no sign of the package, please contact us so that we can open an investigation.

We are unable to re-ship international orders. A refund will be issued once the package arrives back to our warehouse. Please note that this may take up to a few weeks.

If you still wish to purchase this item(s), please place a new order.

Import duties and taxes may apply upon receipt of international orders.

These duties & taxes are beyond our control as they are set by the Customs Authority of the destination country/location and depend on a number of factors, such as:

• Country/location of origin of the purchased product
• Local VAT rates
• Local import taxes

It will be on you to pay these charges if and when asked to by your local authorities.

Our guaranteed landed cost shipping service allows you to prepay all taxes and there will be no additional charges when you receive your package. All you need to do is prepay the duties at our checkout.

Should you choose to use this option, you will be provided with a 100% guaranteed total amount for your order (including all applicable delivery charges, duties and taxes). Please note that any inspections and fees applied on imports to your country/location are beyond our control, should you decide not to prepay your taxes during checkout.

The amount of duties & taxes applied depends on the value of the order and the destination country/location.

We suggest using our guaranteed landed cost shipping service. This allows you to prepay all taxes and there will be no additional costs when you receive your package. The selection of the prepayment will take place during checkout.

Should you choose this option, you will be provided with a 100% guaranteed total amount for your order (including all applicable delivery charges, duties and taxes).

Please note that any inspections and fees applied on imports to your country/location are beyond our control, should you decide not to prepay your taxes during checkout.

Customs clearance is completely beyond our control, as are any delays resulting from inspections by the customs authorities.

As only the recipient of the package can make an inquiry with the local customs authorities, for any details regarding the process and its due date, we kindly ask you to contact them directly using the tracking reference number provided in your dispatch confirmation email.

if you prepaid your duties & taxes at checkout, your order is covered by our ‘guaranteed landed shipping cost service’, meaning that you should not have to pay any further fees.

If you have not paid the invoice for additional charges, please do not - we will resolve the issue directly with our shipping partner.

If you have paid this invoice, please send us a copy of the receipt and we will issue a full refund.

Import duties and taxes may apply upon receipt of orders shipped outside of the European Union. Such duties and taxes are beyond our control as they are set by the Customs Authority of the destination country/location and depend on a number of factors, such as country/location of origin of the purchased product, local VAT rates and local import taxes.

It is stated on our website that any local import duty, taxes or customs clearance are not included in our prices and must be paid for by the customer.

We provide an option to prepay taxes and duties in advance, so you can see the fees before you submit your order and there will be no additional costs when you receive your package, guaranteed.

Any inspections and fees applied on imports to your country/location are beyond our control, should you decide not to prepay your taxes during checkout.

You can return your order online within 30 days of receiving your package. Returns are free.

When trying on our items, we ask you to follow general hygiene rules and only try on underwear and swimwear over your own underwear. The items must be in perfect condition (not used, washed or repaired and with all labels attached inside and out). If you have used the items more than necessary to try them on, we reserve the right to request compensation and return the goods to you.

We reserve the right to deduct any discounts from the refund if the discount offer was subject to a minimum order quantity or minimum order value which is no longer met after the return.

To make a return by post, click here to go to the Returns Center. Please register your return as follows:

• Please provide the order number and input the email address from which the order was placed.
• Please select the items you wish to return.
• You can print out the return label and attach it to the outside of the return package. Alternatively, you can also return goods using a QR code. Please show the QR code at the DHL station.
  Please note that you must bring the items you wish to return to the nearest drop-off point within 30 days of receiving your order before the return period expires.

If you have already paid for the items, you will be refunded once they are received at our warehouse. Please note that it may take up to 10 working days for the amount to appear in your account. We always transfer the refund to the account from which the payment was made.

Unfortunately exchanges are not possible at the moment. Please return the item you do not want to keep and place a new order.

We strive to take all the steps for this not to happen. However, if exceptionally you get an incorrect or faulty item, please place a return according to the returns proceedure and place your order again.

You will receive your refund once the item has been received at our warehouse and inspected by our staff. We will confirm this to you by email and refund you the amount of the purchase. Please note that due to different processing times between payment providers, it can take up to 10 business days for refunds to appear in your account. The refund will be made to the same payment method you used for the purchase.

Before requesting your collection, please choose your country’s location. This option can be found by clicking on the flag symbol at the top right of the page.
(Please make sure not to skip this step otherwise you will get an error message when entering the waybill number).

When returning an item using a carrier of your choice, please be advised that the return is your responsibility up to the point that we receive it back.

If you do not receive a refund for your return within 21 business days from the date posted, we kindly request that you contact the carrier that was used for this return to obtain further information.

Please note that returns not sent via our return portal may be subject to additional checks by the relevant customs authorities. Please be advised that the return is your responsibility up to the point that we receive it back.

If you do not receive a refund for your return within 21 business days from the date posted, we kindly request that you contact the carrier that was used for this return to obtain further information.

The return commercial invoice does not reflect the total order amount and is used for shipping and customs purposes only.

We assure you that no additional charges have been made to your order, and that a refund for your returned goods will be for the amount originally paid. If you have returned your goods using a prepaid return label, the return cost will be deducted from your refund.

Our return portal provides documentation for returns made from the shipping country for delivery. If you are unable to return your goods from the same country, we are unable to provide this documentation.

We are unable to assist with returning items from an alternative location. Please be advised that the return is your responsibility up to the point that we receive it back.

If you do not receive a refund for your return within 21 business days from the date posted, we kindly request that you contact the carrier that was used for this return to obtain further information.

In case you need assistance in finding your size, you can follow the instructions for measuring your bra size here.

Your products come with a 24 months warranty.

Yes, to do this, click on the heart shape situtated on the top right corner of the item's picture. In order to access your list, you can always clik on the same icon located on upper right margin of our website.

For the moment these options are not available on our website.

Unfortunately, not all the sold-out items will be replenished, but we often get new sizes for some of the articles in the website. We encourage you to sign up for our "Back in stock" notification by selecting the unavailable size of the item you like and entering your email adress in the pop-up that will display.